Our Customer Charter

KC Contact Centres is committed to not only providing a market leading experience to your customers but to you too. We work hard to become an ‘add-on’ and not an ‘add-in’ to become two companies with a single vision.

Our Customer Charter is important to us and out promises are something that every member of staff at KC Contact Centres are working hard to not only meet but to exceed and develop. We believe that caring about our clients and the people who work with is makes us different and is the reason we’re trusted to provide communication solutions that are nothing short of outstanding.

Every person at KC Contact Centres is passionate about providing excellent customer service not just to you but to your customers too. We are also committed to recruiting the best people in the business, developing them and providing the right support to bring out the very best in them. We take great care of our people so that they take great care of you and your customers.

Our promises to you

  1. Focus on your organisation

    KC Contact Centres really do put our customers first. We listen to your needs and only then do we start to design a solution to meet them. Our service is flexible, so if you want to change any aspect of it we listen and then act.

  2. Keep You Informed

    Outsourcing your call centre solution can feel daunting. We are committed to keeping you informed, not only through your dedicated account manager, but through tailored accurate reporting so that you know exactly what is happening with your customer contact.

  3. Continuous Improvement

    KC Contact Centres never stands still. We constantly benchmark ourselves using internal and external measures. We promise to continually review your service and make informative recommendations on your solution, from ways to improve customer satisfaction, drive sales or save you costs.

  4. Part of KC Contact Centres' DNA

    Your business success is at the heart of everything we do, your processes, culture and business objectives become embedded in our business. Each member of our team knows that they have a part to play in your business' success.

Committed to supporting your business at every turn.