Careers

At KC Contact Centres we know that people are the key to our success. We understand that we can only offer our clients the best service if we have the best people.

Georgina Saunders, Recruitment Account Manager

Georgina Saunders, Recruitment Account Manager

What can we offer?

Our Recruitment Process

KC contact centres looks for confident individuals who can be effective at using their communication and problem solving skills to fulfil a variety of roles, and we aim to employ people who can meet the service levels and quality that our clients expect from us. Competency based questioning allows us to consider previous work experience alongside attitude, outlook and potential for development.

KC Contact Centres operate a four-stage recruitment process that all potential candidates undertake, and success is required at each stage before a candidate can move on.

Initially, candidates would have a telephone interview to assess if their telephone and communication skills match the criteria required by our business. If successful, the next stage would be specific call centre assessments which can include listening skills, spelling, comprehension and speed & accuracy of data entry; and this would then be followed by a competency based face-to-face interview. Finally, all successful candidates are invited for an on-site visit which can include the opportunity for them to sit with an experienced advisor to listen to calls, as well as giving them a feel for the working environment and the work expected of them.

Although this may seem a ‘lengthy’ process, it allows both sides every opportunity to decide if a contact centre career would be the right choice.

Why Join Us

A career at KC Contact Centres offers a wealth of opportunity with 40% of our Management Team starting as advisors. We also have;

  • Offices located in the city centre with excellent access to public transport.
  • Regular incentives operate on each account with prizes ranging from boxes of chocolates to gift vouchers to iPod shuffles.
  • A share incentive plan is currently in operation allowing employees to buy shares in the company.
  • Friday is dress down day, where employees are able to come to work in casual dress instead of their usual business dress.
  • Every individual’s expectations, needs and wants are different, so at KC Contact Centres we developed Flex, a system that allows you to use your salary in different ways; with ‘buying’ or ‘selling’ holidays, taking out private health cover and dental insurance amongst the options currently on offer.
  • Upon completion of 12 months’ employment, and subject to satisfactory performance and attendance, your holiday entitlement could increase to 25 days.

 

Career Progression

At KC Contact Centres we are proud of our ability to develop the people within our business. Regular discussions take place with employees who want to progress their careers with us, and plans put in place to help them obtain the skills they need for that next step. Below are a couple of examples of people who have joined us as advisors and how they have progressed within the company.

Becki Fowler, Team Leader

Becki joined KC Contact Centres in March 2002 as an advisor on the Hull Connect service. As part of her development, Becki chose to participate in our ‘senior advisor development programme’ to gain the knowledge, skills and experience to support her ambition to progress to the role of a Senior Advisor; and in 2005 she was promoted to Senior Advisor. Shortly after commencing this role, Becki joined the training programme for a Team Leader position, which led to her beginning working as a Team Leader in 2007.

Sarah Ham, Training Advisor

Sarah joined the company in May 2001 as an advisor working on a technical helpdesk for an Internet service provider. Two years later she moved to the Hull Connect service, initially performing the same role, and was successfully promoted to Senior Advisor in November 2004. Approximately six months later Sarah successfully applied for a Team Leader position within the same team, and she performed this role for 18 months. During this time Sarah successfully completed our ‘train-the-trainer’ development programme, and following an initial secondment period in February 2007 was appointed to her current role on a permanent

What people say

KC Contact Centres has been great to work for; they have provided help and support during every stage of my career development. In 6 years I have worked my way from Advisor to Contact Centre Support Officer within the Business Support Team. I’ve thoroughly enjoyed taking on the challenges and opportunities that have been made available to me.

Andy Hutton, Contact Centre Support Officer, Business Support

When I started working at the contact centre I didn’t know anybody at all, I now feel as though I know most people on all the different accounts within the building. Everyone is really friendly and works as a real unit here in the contact centre. It makes it really enjoyable coming to work.

Amy Moore, Senior Advisor, KC Upsell Team

  1. Our recruitment process

    There's never been a better time to join us

  2. Why join us?

    We look after our people

  3. Career Progression

    It's not just a job, but a career!

  4. What people say

    They love it, and so will you

If you’re interested in joining our team, then:

Call us
01482 607048

Email us your CV and details
recruitment at kcom dot com