Should your business be answering calls outside of the 9-5?

Thu Aug 28, 2014

Should your business be answering calls outside of the 9-5?

It’s a fact that most new business comes in via the telephone and over half of potential customers won’t call back if their call isn’t answered.

In the age of smart phones and social media, consumers have more platforms than ever before and are more likely to contact a business anywhere, at any time, when it suits them. Due to this, consumers have high expectations of how long they should have to wait for a response off a company or how long they expect to be waiting in a queue on the phone.

80% of customers won’t call back if a phone is engaged and 70% of customers will hang up if they get an answer phone – so businesses really can’t afford to lose customers due to mismanaged calls.

By offering out of hours call handling, this gives consumers more opportunities to get in touch and in return, help grow the business. It’s not necessarily relevant for all businesses to be available 24/7, but there could definitely be scope to extend opening hours beyond the 9-5.

Many businesses could benefit from outsourced call handling – taking the worry out of answering the phone and letting a contact centre answer on their behalf. A recent study shows tradesmen could be losing over £50,000 per year due to mismanaged calls and they often answer their phones in dangerous situations at work, in fear of losing a potential customer to a competitor.*

The new call handling service call service from KC Contact Centres means you’ll never have to miss a call again. Operating 24 hours a day, 7 days a week, 365 days a year, you’re in control every step of the way. Divert your calls when it suits you and let us answer the phone as your business. Contact us to find out how we could help you.


*Source Everreach, 2014

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