The 5 key benefits of using a switchboard

Thu Sep 25, 2014

The 5 key benefits of using a switchboard

There are endless benefits for having a switchboard in place; and as a first point of contact for your customers, it’s essential you get it right.

Here are our 5 key benefits for having a switchboard in place for your business;

Direct calls to the right person & the right location
If you have hundreds of employees and several sites, getting through to the right person can be difficult and frustrating for customers. By having a switchboard in place, the call can be routed to the right person, first time.

Never miss a call again
Even if you’re busy or out of the office, messages can be forwarded on in a way that best suits your business needs. Even if the customer hasn’t been able to speak to the right person right away, having a switchboard in place will give confidence that it is being dealt with.

Ideal for remote workers
For any workers that are usually based off site, this is an ideal way to have their calls filtered directly to them.

Save time & money
Investing in a good switchboard system could save you time and money. Ensuring customers are routed to the correct contact straight away saves time and resource stopping the wrong person taking calls.

Small companies can give the impression of national coverage
Having a switchboard in place can give the impression of a larger company. Not only this; switchboards sound professional, make your business seem more organised, and could really help give your customer service some oomph, resulting in building trust with your customers.


Our teams are highly dedicated and committed to outstanding customer service and achieving the best results for your business. If you’re interested in giving your customer service some oomph through a switchboard system, contact us to find out how we could help you.

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