Apprenticeship with KC leads to permanent role for Chelsea

Thu Feb 10, 2011

Apprenticeship with KC leads to permanent role for Chelsea

A local young person has started her career in customer service after completing an apprenticeship with communications provider KC.

Chelsea Birnie, 18, from west Hull, joined KC Contact Centres in March 2010 through the JHP Training apprenticeship scheme, which provides vocational training for people in the local area. 

Chelsea’s year-long apprenticeship was due to end in March 2011, but her dedication has led to her completing it and achieving an NVQ Level 2 in Customer Service well ahead of schedule.

KC Contact Centres provides outsourced customer contact and directory enquiry services for a range of local and national clients. Chelsea has been taken on by KC as a permanent, full time customer service advisor handling calls on Hull City Council’s 300300 service.

KC is committed to investing in local young talent, particularly helping young people to become well-qualified and skilled employees.  The firm recently employed a further eight young people on apprenticeships in a variety of roles throughout the organisation, and will support them to develop their careers and become fully trained and qualified in the roles they have taken on.

Helen Roberts, KC’s HR director, said: “It’s vital that businesses invest in local people and keep talent and skills in East Yorkshire. With the increase in competition for graduate jobs, it has become more important than ever to offer viable and credible alternatives to university, and to support young people to develop the skills and experience that will benefit them, our business and the local economy.

“Chelsea is a great asset to the KC Contact Centres team and a clear example of the value of the apprenticeship model to employers and young people alike.”

Speaking on her appointment, Chelsea said: “When I was at college I was keen to get into office work so am really happy to have had this opportunity and to have had KC’s support throughout my apprenticeship.  I’m looking forward to continuing my career with KC.

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