Call handling service keeps businesses in touch

Thu Aug 14, 2014

Call handling service keeps businesses in touch

KC Contact Centres launches a new service that means businesses never have to miss a call again.

The call handling service introduced by KC Contact Centres, part of communications provider KC, operates 24 hours a day, 7 days a week, 365 days a year.

It is aimed at business owners who want calls that come in outside of traditional working hours or while they are unavailable during the working day to be answered by a live person rather than voicemail.

KC Contact Centres director Anita Pace said: “Consumers’ expectations are constantly growing. They want to be able to contact a business at a time that suits them.

“Our new call handling service makes it easy for businesses to be available when their customers want them – we answer calls as them and our expertise means we’ll give callers a great experience at all times. It’s a low-cost, high-quality way for businesses of all types to make sure they never miss a call.”

Hull-based plumber Simon Jeffery said: “Running your own business is sometimes a juggling act – you need to be the accountant, the receptionist, the customer service support and the plumber all in the same day, and when you’re busy installing new pipes it’s impossible to answer the phone every time it rings.

“But I don’t want to lose potential new business, so being able to switch a call answering service on quickly is an ideal solution.”

KC Contact Centres holds the Customer Contact Association Global Standard for quality service. It is also ranked amongst the top 25 of the UK’s 6,000-plus call centres for customer service.

To find out more about the service visit or call 01482 222479.

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