KC Contact Centres achieves CCA Global Standard

Wed Dec 15, 2010

KC Contact Centres achieves CCA Global Standard

KC Contact Centres has achieved the Customer Contact Association (CCA) Gold Standard in recognition of its commitment to delivering excellent customer service.

Part of the KCOM Group PLC, KC Contact Centres provides inbound and outbound contact centre services as well as wholesale directory enquiries services and professional consultancy services. Its clients include Hull City Council, Bolton Metropolitan Borough Council, Telephonetics VIP and Maureen 118 212.

To achieve the Global Standard, KC Contact Centres demonstrated through a rigorous assessment process that its main priority is to provide excellent customer service, and that its recruitment, training and development and communications processes are all designed with better customer service in mind.

KC Contact Centres joins just nine other organisations in Yorkshire that have achieved the standard, among them NHS Direct and the Environment Agency.

Tony Jopling, Head of KC Contact Centres, said: “Our philosophy is ‘Success Through People,’ and achieving the CCA Global Standard recognises our focus on recruiting people who have a great attitude to customer service and giving them the training and ongoing support they need to do the best possible job for our clients.

“We know this is increasingly important to potential clients, and we’re confident that achieving the CCA Global Standard will help us to win new business. “

Earlier this year KC Contact Centres was ranked among the top five public sector UK call centres for customer service, and among the top 25 UK call centres overall.

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