KC Contact Centres contract supports GoCloud growth

Tue Apr 01, 2014

KC Contact Centres contract supports GoCloud growth

KC Contact Centres, part of communications provider KC, is carrying out an outbound marketing campaign on behalf of local cloud computing firm GoCloud.

GoCloud, a subsidiary of IT company Intrahost, is the latest customer of KC Contact Centres’ ‘bureau’ service, which offers an affordable inbound and outbound contact service for businesses who need short-term support or receive a low volume of calls.

The contract, which began last week, will see KC Contact Centres contacting 2,500 IT providers across the UK to encourage them to become resellers of GoCloud’s hosted desktop services.
Director of KC Contact Centres, Anita Pace, said: “We set up our bureau service to meet the needs of businesses that don’t want the ongoing cost or commitment of taking on permanent employees but who need experienced sales or customer service people to carry out marketing campaigns, handle incoming calls during busy periods, or simply act as a reception service.

“We’re very happy to be working with GoCloud to help fulfil its growth ambitions by promoting the high-quality services it offers.”

Tim Kemp, managing director of GoCloud, said: “Within days of the campaign starting, the team at KC Contact Centres had exceeded expectations, and we’re now well on the way to growing our business as a result.

“We were introduced to KC Contact Centres through Oak Consult, a local management consultancy we’re working with to develop our business. Oak Consult’s knowledge of our industry and the contact centre industry has made a valuable contribution to this successful contract.”

KC Contact Centres holds the Customer Contact Association Global Standard for quality service and is ranked amongst the top 25 of the UK’s 6,000-plus call centres for customer service.
Its customers include Network Rail, bathroom retailer Victoria Plumb and a range of local and central government organisations.

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