KC Contact Centres ranked in UK’s top 50 call centres for customer service

Mon Oct 27, 2014

KC Contact Centres ranked in UK’s top 50 call centres for customer service

The Top 50 Call Centres for Customer Service survey is run by Call Centre Focus magazine with the aim of raising customer service standards in the call centre industry.

KC Contact Centres, part of communications provider KC, was ranked 41st overall for its handling of calls and 23rd for its contact with customers via email.

The ranking was based on 300 mystery shopper calls and 300 emails sent to the 24-hour helpdesk KC Contact Centres operates on behalf of Network Rail. The calls were assessed on speed of response, ease of use, reliability, staff knowledge and personalised service.

KC Contact Centres director Anita Pace said: “I'm delighted that our customer service has once again been recognised in the annual Top 50 Call Centres ranking.

“Excellent customer service is everything in the call centre industry and this mystery shopping exercise gives us an independent measure of how well we’re doing for our clients. To be ranked consistently within the top 50 speaks volumes about the commitment and quality of our people.”

KC Contact Centres also holds the Customer Contact Association Global Standard for quality service.

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