Manage Your Customers

Outsourcing the management of your customers is a great way to not only reduce costs and improve customer satisfaction but is also a great way to give your staff the freedom to focus on your core business.

Customer Services

Customer Service is an aspect of customer contact that we are passionate about and one that has earned us awards. We have recently received a Top 50 Call Centre Award for Customer Service, and we are currently ranked 4th for the Public Sector. We understand that a desire for excellence needs to run from the top to the bottom of a contact centre if it is to succeed in consistently delivering a quality service that will keep our customers’ customers satisfied.


Listening and understanding is fundamental to our customer service provision and it starts with us gaining an understand of your customers needs - only then can we deliver results that really hit the mark.

Switchboard

A switchboard is the first point of contact for your customer and it’s vital that you get it right. Our friendly and trained staff are the perfect answer for your switchboard needs, especially if you have hundreds of employees and/or several sites.


We can work with your technology to see if people are engaged, out of the office or busy to provide the best customer contact. Our people can also take messages and forward them on in the ways that best suit your business needs whether by email, SMS or voicemail.

Our teams are highly dedicated and committed to outstanding customer service and achieving the best results for your business.

Case Management

The customer experience doesn’t stop with a call especially when it comes to case management. If your outsourced call centre can manage any issues and cases raised on the call and liaise with your third party contractors or internal staff you can save your business money and increase customer satisfaction.

 

KC Contact Centres has the technical expertise to integrate your existing case management software into our call centre relieving the headache of back office procedures. We have a wealth of experience in working with our clients’ third party contractors and case management systems; providing an effective, high-quality service guaranteed to maintain the levels of service your customers expect.

At a glance

  • Increase customer satisfaction with our award winning teams
  • Reduce your business overheads
  • Our services are flexible and can easily increase during peak times
  • Guaranteed Service levels mean guaranteed customer satisfaction

Considering our services?

Have an informal chat with one of our experts or get a quote today.








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Brands we work with…

Healthwatch

Healthwatch

Flexible call handling from KC Contact Centres: helping to improve local health and social care.

Network Rail

Network Rail

Network Rail felt it was important to improve service levels and customer satisfaction.

VictoriaPlum.com

VictoriaPlum.com

VictoriaPlum.com needed to ensure that its customer care capabilities could be rapidly scaled up.